Buyback Policy

At Lumora Jewellery, we understand that preferences and styles evolve over time. To give our customers peace of mind, we offer a buyback policy that allows you to return your jewellery and receive value in return. This ensures that your investment in our jewellery always holds significance.

Our buyback program is applicable on select jewellery pieces purchased directly from Lumora Jewellery. The buyback value will be determined based on the condition of the product, prevailing market value of materials, and originality of packaging and invoices. Products that are customized, engraved, or show excessive wear and tear may not be eligible.

Customers opting for buyback will receive the value either as store credit (to purchase new jewellery) or as a partial refund, depending on the case. Store credit offers may sometimes provide higher value benefits than direct refunds, allowing you to upgrade or choose fresh designs from our collection.

To initiate a buyback request, please reach out to our support team with your order details and clear images of the product. Once approved, our team will guide you through the shipping process and provide further assistance. With Lumora Jewellery’s buyback policy, your purchase is never just a one-time investment—it remains a long-term value.